Privacy Policy

Our website address is: www.desgroupuk.com

DES Energy Ltd offers electric vehicle charging services through a dedicated web driver portal and/or mobile application (the “service”).

This Privacy Notice (“Notice”) explains how we collect, use, disclose, and store personal information.

This Notice only applies to personal information that we handle as a Data Controller (meaning where we control how and why personal information is processed).

The statements here explain what personal information will be collected, how it will be processed through our service, and how you can control the collection, correction and/or deletion of information.

If you provide us with personal information about someone else, please ensure that you are entitled to do so.

This Notice applies to DES Energy Ltd and its relevant affiliates (“us”, “we”, or “our”).

We act as a Data Controller for the following categories of personal information:

• Business User

Business user identity, billing, and contact information, such as registration information. Examples: company or commercial name, email, mobile phone number, country, city, county, address, postal code, and remote keyless system identifier if implemented.

Purpose for processing - To manage our business user’s account and to provide the service and related support. This is to perform the contract with you, either as an individual user or as a legal person, in which case the contract performance is in our respective legitimate interest.

• Operator User

Business user’s points of contact, operators, and admins. Examples: first name, last name, email, mobile phone number, country, city, county, address, and postal code.

Purpose for processing - To manage our business user’s account and to provide the service and related support. This is to perform the contract with you, either as an individual user or as a legal person, in which case the contract performance is in our respective legitimate interest

• End-User

End-user identity, billing, and contact information, such as registration information. Examples: first name, last name, email, mobile phone number, country, city, county, address, postal code, and remote keyless system identifier if implemented.

Purpose for processing - To manage our business user’s account and to provide the service and related support. This is to perform the contract with you, either as an individual user or as a legal person, in which case the contract performance is in our respective legitimate interest

• Website Visitor

Contact information provided via our website forms or various email addresses.

Purpose for processing - To make it easy for you to contact us. This is based on our legitimate interest, provided that such processing shall not outweigh your rights and freedoms. If you contact us to request an offer, the information entered in the contact form will be processed for the purpose of carrying out pre-contractual measures.

We may process other types of personal information when required for complying with a legal obligation.

Personal information will be generally retained if necessary to fulfil the purposes for which we collected the personal information described above. Once you, your company and/or our business-user have terminated the contractual relationship with us or otherwise ended your relationship with us, we may retain your personal information to ensure adequate fulfilment of surviving provisions in terminated contracts or for other legitimate business purposes, such as to evidence our business practices and contractual obligations, to provide you with information about our products and services, or to comply with applicable legal, tax, or accounting requirements in accordance with statutory limitation period from local laws.

When we have no ongoing legitimate business need nor lawful legal ground to process your personal information, we will delete, anonymize, or aggregate it or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Personal information will be processed by our subsidiaries and suppliers involved in the provision of the service and in the performance of the purposes described in Section 3. We take measures to ensure that personal information receives an adequate level of protection.

Our subsidiaries and suppliers provide service including hosting and maintenance, performance monitoring and security.

We may also disclose your personal information, as necessary:

• To competent authorities, based on a good faith belief that disclosure is necessary to respond to a judicial process, a valid official inquiry, or if otherwise required by law.
• To defend our legal rights, or to protect the rights or safety of any person or entity.
• As instructed by the user of our services.
• To third parties in the context of reorganization of operations; and
• In other ways described in this Notice or to which the data subject has otherwise consented.

The transfer to recipients outside the EEA takes place either on the basis of the adequacy decision of the EU Commission or on the basis of the Standard Data Protection Clauses of the European Union, as an appropriate safeguard to ensure an adequate level of data protection in regard of the processing of your personal information. You may contact us to obtain more details and copies of safeguards put into place.

You may contact us to obtain more details and copies of safeguards put into place.

• Schneider Electric

Our service integrates an online platform developed by Schneider Electric, our contractor. When you use our services, Schneider Electric will process on our behalf the personal information you provide us.

This Notice does not cover processing activities of Schneider Electric acting as an independent Data Controller, for example where collecting usage information obtained from internet-connected devices to analyse, to improve, to secure and to develop its platform. Refer to Schneider Electric Privacy Notice at Schneider Electric Privacy Notice URL

• Google Maps

The service includes Google Maps features and content.

Google Maps is an online maps service developed by the company Google Inc, which features can be used for identifying locations on a map, both to focus the map at the correct location and to place any optional placemarks at locations on the map.

Through the integration of Google Maps, we allow our customers to provide real-time information about charging point locations. This particularly allows our customers to manage their electric charging supply equipment and enables end-users of those services to spot electric vehicle charging stations close to their glocalization or near a specific address.

Use of Google Maps features and content is subject to the current versions of (1) the Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html and (2) Google Privacy Policy at https://www.google.com/policies/privacy/. In addition, Google publishes information about its use of information at https://www.google.com/policies/technologies/partner-sites

• Braintree

We use Braintree as a third-party credit card payment processing service. Payment data submitted on our service will be processed by PayPal. In such circumstances, PayPal as a third-party provider, and not us, process the payment data, including any personal information, acting as an independent Data Controller. Please review its privacy notice at https://www.braintreepayments.com/fr/legal/braintree-privacy-policy

We follow generally accepted industry standards to protect personal information and we maintain appropriate administrative, technical, and physical safeguards to protect it against accidental or unlawful destruction, accidental loss, and unauthorized alteration.

However, no method of transmission over the internet or of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

To exercise the data protection rights granted under applicable data protection law, such as the rights to be informed, to access, to rectify, to withdraw consent, to request restriction or erasure, the right to object and data portability, you may:

• Access your account information dashboard by clicking on your account name, located in the top-right-corner of the managing platform, and then select the “Account” option which will appear on the dropdown menu.
• Download your information by selecting the “Request Usage Data” option located in the bottom-left area of the account information dashboard under the “Details” tab.
• Access and edit your “User Details” section by selecting the “Edit Details” option located in the top-right area of the account information dashboard under the “Details” tab.
• Delete information by selecting the “Remove Usage Data” option located in the bottom-left area of the account information dashboard under the “Details” tab. Please note that we may not delete information if processing remains necessary by virtue of a legal provision.
• Ask us to stop the processing of your personal information on grounds relating to your situation if we are relying on our own or a third party's legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing.
• Withdraw your consent at any time, where we rely on your consent for processing your personal information.
• Ask us to limit the processing of your personal information in certain circumstances, such as where you contest its accuracy, or when you object to us, pending verifications.
• In certain circumstances, request personal information you've provided us with, in a structured, commonly used, and machine-readable format.

Some choices and rights can be exercised in self-service as set out in this Section. For those that cannot, or if you request assistance, please contact us as set out below and we will be happy to help you. To ensure the security of your personal information, we may ask you to provide other details to verify your identity.

Please note that these rights are subject to some limitations. For example, we may require documentation to support certain corrections to your information, and we generally cannot restrict or delete personal information in those situations where our retention is required for our internal business purposes or to comply with law. We may also refuse a request to exercise data protection rights in certain cases, such as where the request is unjustified or excessive or where providing access might infringe someone else’s privacy rights or impact our legal obligations.

You may address requests, questions, or comments about our privacy practices or this privacy notice to our privacy and data protection contact: support@desgroupuk.com

If you believe that we have processed your personal information in violation of applicable law, you may file a complaint by contacting us or with your country supervisory authority.

This privacy notice may change from time to time. We will provide information about material changes.